Tool details
Interview Checklist
Keep in mind these things when you are conducting an interview. You can also use this list to onboard clients or team members that are more inexperienced with insight work on how one should act during an interview.
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When to use
In the beginning of the insight phase, before you are starting with interviews.
Why you should
To ensure that the interview is as valuable as possible.
What you get
All interviewers are agreeing on good interview behaviour.
Steps to take
Read through the checklist together with other interviewers or alone before doing an interview.
If you are doing this with someone who is not used to doing interviews, take time to discuss the list and make sure you resolve any unclearities.
Further reading
Remember to always ask if it is okay to record or take pictures. Bring a consent form to the person you are interviewing, it is important that the person is safe regarding the use of information you are collecting and anonymity.